Our Hard Hat Quality Assurance Program

After we have obtained your final selections, started the building permit process, but before construction of your new home begins, we will schedule a Pre-Construction Orientation. Your Sales Representative will introduce you to the Superintendent responsible for overseeing the construction of your new home. The purpose of this meeting is to confirm your Selection Sheet choices, review the home plans, Building Specifications and Community Features, as well as the homesite.

The pre-drywall orientation will be held with your Superintendent and will be scheduled sometime between mechanical installations (heating, electric, plumbing) and the insulation phase, but prior to the drywall phase of your new home. During this orientation, your Superintendent will escort you through the home, reviewing your Selection Sheet, Community Features, and certain phases of construction such as insulation, framing, foundation and mechanicals. This is an opportunity for you to familiarize yourself with the internal systems of your new home and ask any construction-related questions.

The Pre-Closing Orientation is conducted by your Superintendent after your new home has been completed, but prior to Closing. During this Orientation we will tour your new home with you, demonstrate and explain equipment, warranties, and required homeowner maintenance responsibilities.

We provide a 60-Day "tune-up" Warranty Review and an 11-Month Final Warranty Review. It is the Buyer's responsibility to submit the 60-Day "tune-up" Warranty Request Form and the 11-Month Final Warranty Review to the Warranty Representative. These forms are available online to submit instantly from MyHome24-7.

1-YEAR SERVICE COVERAGE 

We warrant, that for a period of one (1) year after “Closing” that all elements not otherwise expressly limited or excluded in the warranty to be free of defects in materials and workmanship of the original construction, as defined by the Construction/Warranty Standards.

2-YEAR SERVICE COVERAGE 

We warrant the workability, as defined by the Construction/Warranty Standards, of the plumbing, electrical, heating, ventilation and air conditioning for a period of two (2) years after the “Closing”.

10-YEAR STRUCTURAL COVERAGE 

We warrant that for a period of ten (10) years after the Closing, that the home will be free of major structural defects. For purposes of this Limited Warranty, a major structural defect is defined as actual physical damage to one or more of the load bearing segments of the home causing the failure of the major structural components, which affects its load bearing function to the degree that it materially affects the physical safety of the occupants of the home as defined by the Construction/Warranty Standards. Load bearing components of the home deemed to have major structural defect potential include the following: roof framing members (rafters and trusses), floor framing members (joists and trusses), bearing walls, bearing columns, lintels, load bearing beams and foundation systems and footings. We will repair or replace such items to restore their load bearing functions, as designed, and make such other repairs as are necessary to return the home to safe living conditions and habitability.