Customer Driven by Design

We have designed our organization with a "Customer First" philosophy. The question, "What would the customer want?" drives our operations. From our years in the business and a desire to listen to our customers, we understand that the customers' expectations will be fulfilled by a homebuilder who provides a quality product, honesty & integrity, open communications and flexible homes designs. Knowing this, we have created:

1. A science-based quality building system dictating that:

  • All construction details are approved by a construction science and building materials expert
  • All field employees undergo continuous education on construction quality procedures and techniques
  • All homes are field tested by third party inspectors for energy performance prior to closing

2. A full offering of extremely flexible and timeless home designs

3. My New Home, a comprehensive homeowner manual, including a DVD, explaining the entire home building process

4. Our Hard Hat Quality Assurance Program, consisting of:

  • On-site pre-construction orientation
  • On-site pre-drywall orientation
  • On-site pre-closing orientation & inspection
  • 60-day inspection
  • 11 month warranty inspection
  • 1-2-10 year transferable home warranty

5. MyHome 24-7, an individualized web site for each homeowner consisting of:

  • A virtual selection center for interior and exterior selections
  • Access to all pricing with a mortgage payment calculator
  • A builder interaction tool with access to all departments
  • A construction schedule overview with real-time field updates
  • A resource for additional home services and products

6. Centralized professional selection centers

7. Convenient in-house mortgage affiliate